The most productive and successful organizations routinely monitor and react to
customers' opinions and needs. We offer several tools to help you "read the minds"
of your internal and external customers.
- Customer Satisfaction Survey
Customers want to tell you how to meet their needs better - are you listening? Traditional
approaches only give incomplete and ineffective percentages, percentile rankings
or raw-score sums. This tool reveals what variables contribute to positive versus
negative perceptions of your products or services.
- Guest Satisfaction Survey
Leading edge research has found that guests evaluate hotel and lodging properties
on only a few select metrics. Traditional approaches miss these metrics or give
incomplete and ineffective information based on outdated statistical methods. This
brief - but highly effective - tool changes all of that.